Refund policy
Refund and Returns Policy
At Laftya, we want you to feel the difference or get your money back. Every order is covered by our 90-day satisfaction guarantee.
1. The 90-day guarantee
You have 90 days from the day your order arrives to tell us it is not for you. This applies even to an opened bottle: we would rather you try it properly than leave it sealed on a shelf. Email us and we refund the purchase price of the product.
2. How to start a return
Before sending anything back, contact our customer service:
- Email: contact@laftya.com
- Subject: "Return request, [order number]"
We will send you the return address and step by step instructions. Return shipping is paid by the customer, except where we shipped the wrong item or the product arrived faulty.
3. Refunds
Once we receive and check the return, we email you a confirmation. Approved refunds go back to the original payment method within 14 business days.
4. Faulty or incorrect items
If your order arrives damaged, faulty or incorrect, email contact@laftya.com straight away with photos. We arrange a replacement or a full refund at no cost to you, return shipping included.
5. What is not covered
- Digital products (ebooks, email programmes) once the download or the first email has been sent.
- Orders returned to us because the delivery address was wrong or the parcel went unclaimed. See the Shipping Policy.
- Requests made more than 90 days after delivery.
6. Your statutory rights
If you are shopping from the European Union or the United Kingdom, this guarantee is offered in addition to your legal right of withdrawal and does not replace it.
Last updated: 29 August 2026