Shipping policy
Shipping and Delivery Policy
We ship worldwide from our European fulfilment centre.
1. Processing time
Orders are processed and dispatched within 24 to 48 business hours of payment confirmation, weekends and public holidays excluded.
2. Shipping costs
- Europe: free delivery on orders of 20 EUR and over. Below that, a flat 5 EUR.
- Rest of the world: a flat 5 EUR, or the equivalent in your currency.
3. Delivery times
- Mainland Spain: 3 to 5 business days
- Rest of Europe: 5 to 10 business days
- Rest of the world: 7 to 15 business days, depending on destination
Delivery times can stretch during peak periods such as sales, promotions and public holidays.
4. Customs duties and import taxes
Orders shipped outside the European Union may attract customs duties, import taxes or handling fees set by the destination country. These charges are not included in the price you pay at checkout and are the responsibility of the recipient. Customs policy varies widely from country to country, so check with your local customs office if you are unsure.
5. Where we do not ship
We currently do not deliver to France, to the Canary Islands, the Balearic Islands, Ceuta and Melilla, or to remote island territories where reliable tracked delivery is not available.
6. Tracking your order
Once your order ships, you receive a confirmation email with a tracking number and a link to the carrier so you can follow the parcel.
7. Delays and lost parcels
If your parcel is unusually late, email contact@laftya.com with your order number. If the carrier declares the parcel lost, we reship it or refund you in full.
8. Address errors
You are responsible for the delivery details you provide. If the address is wrong or the parcel is returned to us unclaimed, the cost of reshipping is at your expense.
Last updated: 29 August 2026